Ben Cintron

Dumb Guest II

• ..almost done checking this guest in just about to sign...
• Me: Sir, if you would please initial by your rate and the non-smoking policy and then sign at the bottom.
• Guest: OK, let's see here..No, no, no it was supposed to be $139.
• Me: Hmm, well let me see here. ::Checks the computer:: No sir, I show that the reservation was made at a rate of $179.
• Guest: No that's not right!
• Me: Do you happen to have a confirmation letter confirming the $139 rate?
• Guest: Let me see.. ::Checks blackberry::
• Close to 5 minutes pass by..
• Me: Was there something I could assist you with?
• Guest: Yes! Change my rate to $139! What have you been doing?!? Just standing there?!?
• Me: No sir, I can't change your rate to $139 without a confirmation letter stating it was booked at that rate.
• Guest: Well I am just going to cross through this and put $139 and then sign it.
• Me: Sir, it would still be charged at the $179 rate.
• Guest: What?!? Let me speak to your manager.
• Me: Sure thing, let me get her for you.
• Tiffany: How can I assist you sir?
• Guest: My rate is supposed to be $139 and this young man over here needs to be trained. He sat and stared at me for 10 minutes and wasn't doing anything!
• At this point I go to the back so I don't punch the guy in the face..But the joke is on him since he is still paying $179